Cost efficiency
Optimisation of operating costs, productivity and resources.
IK CONSULTING
Business & Operations Consulting
Business Operations · Operational Excellence · Customer Experience
Helping businesses improve operational efficiency, optimise processes and resources, and make better decisions through data analysis and automation.
Irina Kozina
About the consultant
Irina Kozina
Operations Management · Operational Excellence · Customer Experience
I bring more than 20 years of professional experience and over 10 years in leadership roles across sectors such as banking and fintech, hospitality, tourism and online travel agencies (OTAs), logistics, entertainment and subscription services.
I have led the creation and transformation of teams, the design of operating models, resource planning and the optimisation of costs and processes. My experience includes defining key performance indicators (KPIs), implementing standard operating procedures (SOPs) and developing data analysis and automation solutions.
I combine strategic vision, data analysis and hands-on experience to develop solutions adapted to each business, improving operational efficiency, strengthening the customer experience and delivering measurable results.
20+
Years of professional experience
10+
Years in operational leadership
9
Sectors covered
Companies I have worked with
Professional experience and consulting projects across different sectors and industries.
Selected experience across leadership roles and independent consulting engagements.
Services
Consulting services
Six complementary areas of work that cover the full operational chain of your business.
Organisational design
Design of structures, roles and teams aligned with the business.
Process Optimisation
Redesign of processes, standardisation and continuous improvement.
Customer Experience
Improvement of the customer experience and support operations.
Analytics & performance
KPIs, dashboards, resource planning and automated reporting.
Automation & AI
Process automation, workflows and AI integration.
LET'S TALK
Let's talk about your project
Would you like to improve the efficiency of your business, optimise your processes or offer a better experience to your customers? Tell me what you need and let's look at how I can help.
Let's Talk About Your Project
